FAQ & POLICIES

Welcome to rethink ink design. If you have any questions you do not find an answer to, please let me know! Email me here.

All designs are hand illustrated by owner, designer and illustrator, Jodi. Designs are simple and purposefully designed with the environment in mind. Most products are printed on 100% post consumer waste paper made with green-e certified renewable energy or tree free or cotton papers, unless noted otherwise. Our studio uses eco-friendly and green practices as often as possible and continually updates and researches our green options.

HOW DO I BEGIN A CUSTOM DESIGN ORDER? Contact me via phone or email and we can discuss your invitation or stationery needs. I will need information such as colors, themes, the quantity of items needed and your timeline. Once we have begun the process I will send you a questionaire with all the information needed. I require a 50% retainer fee/deposit to begin custom designs. Orders under $100.00 require full payment when order is placed. I will work with you until I have created the custom design that is exactly what you are looking for! Proofs will be sent via email. This design process can take a few days to a few weeks depending on the number of revisions and the complexity of your design. After the final design proof is approved and final payment is made, you will receive your completed order within 2-4 weeks, or according to the time line we have given you prior to production. If you have any questions about the process please ask. I always try to make the custom design process easy and as personalized as possible. I want to create an illustration and design that fits you and your event or item perfectly.

WHAT ARE YOUR CUSTOM DESIGN FEES? Custom design fees will vary depending on the complexity of your order and the custom illustrations. Fees begin at $75.00 for wedding invitation design, $45.00 for personal stationery design and $150.00 for business logo and stationery design.

DO YOU OFFER A LINE OF PERSONALIZED DESIGNS? Yes! I offer many designs that can be personalized just for you. Many designs can be found on my online shop. These can all be customized with your own colors, fonts and text. All that I need is your personalization information and/or details of your event. You can order from my online shop or contact me via phone or email to get started. If you don’t have all the details of your event, include what you have and changes can be made up until final design proof is approved by you. Once we have worked out the details, a design proof will be emailed to you. Final design proof approval is required before printing and production begins. Orders under $100.00 require full payment when order is placed. Orders over $100.00 require 50% payment to begin the process, and the final 50% before printing and production.

CAN I ORDER A SAMPLE? Yes! Samples are available for $5.00. This includes a sample of the item or invitation set as well as a color and font choices card and shipping. This allows you to see and feel the item. Colors vary when viewed online, so you are able to see the colors as they will be printed and feel the quality of the paper. Even though it is 100% pcw recycled it has the look and feel of a high quality non-recycled paper.

DO YOU PROOFREAD MY ORDER? While rethink ink makes every effort to guarantee that your order is correct, the customer is ultimately responsible for proofreading their order. Rethink ink proofs the design when typesetting, but we are not familiar with your event or the spelling of names and locations, for example, and we can not be responsible for errors not noticed in the proofing process. When approving your proof, PLEASE be sure to double check all the information and have someone else double check as well - for spelling, dates, times, etc. Proofing is the responsibility of the customer. If you recieve an order that differs from your final approved proof, rethink ink will replace the items.

HOW LONG WILL IT TAKE TO RECIEVE MY ORDER? For custom orders, this will vary depending on the timeline that is discussed at the time your order is placed, but generally orders will be shipped 2-4 weeks after final proof approval is recieved. For personalized orders from my invitation and stationery line, you will generally receive your completed order within one to two weeks of your final design proof approval, or according to the time line that was provided to you when you placed your order. This may vary depending on my design schedule at the time of your order, but I will always keep you up to date on your order status. All designs are printed, cut and assembled one item at a time. Your order is created just for you, and I put much time and effort into each and every piece.

DO YOU OFFER RUSH SERVICES? Rush service is available as my design schedule allows. Please contact me if you need an order rushed and I will accomodate when I can. Shipping can also be upgraded if requested.

WHAT ARE YOUR PAYMENT POLICIES? I accept credit or debit card payment via PayPal or personal checks. You do not need a PayPal account to pay via credit or debit card. Checks will have to clear before your order is processed. All custom orders require a 50% retainer fee/deposit to begin the design process. (Orders under $100.00 require full amount due upon ordering.) The balance must be paid in full once a final design proof has been approved. Once paid in full your order will be printed, assembled and shipped. All Wisconsin residents will be charged a 5.5% sales tax upon checkout.

DO YOU ACCEPT RETURNS OR EXCHANGES? Rethink ink strives to make each and every order perfect, but if you are not happy with an order, please contact me with any concerns. Due to the nature of custom and personalized items, once final approval is made, these items are are non-refundable. If you receive a custom order that differs from the final approved design proof due to a mistake in production, your order will be replaced and shipped free of charge. Rethink ink is not responsible for errors that were not caught at the time of the final design proof, proofing is the responsibility of the customer. All other items returned within 15 days of purchase will be fully refunded. Shipping fees cannot be refunded.

SHIPPING POLICIES? Items are shipped via USPS Priority or First Class Mail. All orders are shipped with recycled or reused packaging appropriate to protect your purchase during delivery. To protect the environment we will reuse boxes and shipping materials that we recieve in the mail as well. Any bubble wrap or peanuts are reused items, otherwise recycled paper packaging is used.
If you would prefer an upgrade in shipping, please let me know and I will adjust the price accordingly.
Please contact us if you require rush shipping. We are happy to accommodate when we can.
International Customers: All customs and duties are out of my control, and are the responsibility of the customer. I will accurately describe the item and price on the customs form.

WHAT ARE YOU PRIVACY POLICIES? Your privacy is very important. Your personal information will not be distributed to third parties for any purpose. We appreciate your business and will protect your personal information as we would our own. If you sign up for our newsletter or are a customer, your information will never be distributed to another party.

CAN I USE YOUR DESIGNS ON OTHER ITEMS? All rethink ink design illustrations, graphics, designs and photos are the property of rethink ink design, and may not be reproduced or used for any purpose without permission. This includes all custom and semi-custom illustrations and designs. Rethink ink reserves the right to use all designs and illustrations in photographs, as samples and in promotional material. Rethink ink design reserves the right to all designs, including custom designs. The purchase of a custom design does not transfer the image rights to the customer. Please contact me if you need addtional items, as I offer many services. © rethink ink design 2012